The Associate / Senior Associate Global Medical Information is responsible for implementing and maintaining a global strategy for products that have already launched major indications within pivotal geographic regions. The GMI Associate/Senior Associate may also help to deliver a portfolio of global medical information deliverables at product launch. This role will continuously strive to improve the customer experience at first customer touchpoint (including call center, digital, and field-based medical support), utilizing existing and emerging technologies to deliver innovative solutions.
Responsibilities:
- Manage successful relationships within compound and cross-functional teams.
- This role may work across regions and geographies, as well as with alliance partners and vendors, to ensure quality deliverables.
- Manage a global portfolio of Medical Information responses according to appropriate procedures. This includes, but is not limited to:
Medical letters
FAQs
Slide kits
Literature searches
Publications
Webpages - Respond to unsolicited verbal and written Medical Information inquiries from HCPs and consumers in a prompt, accurate, and compliant manner.
- Meet or exceed customer satisfaction objectives.
- Utilize customer insights to drive the Medical Information strategy.
- Incorporate an omnichannel content strategy to deliver Medical Information to customers within their preferred channel for a specific compound or set of compounds, depending on lifecycle.
- Participate in ongoing comprehensive product/disease area training to affiliate and call center partners, serving as the Medical Information expert within area of responsibility.
- Provide staffing support and expertise at the Medical Information booth at scientific congresses.
- Provide coaching on specific deliverables and/or processes and participate in transformational initiatives.
Requirements:
- Bachelor’s Degree in healthcare profession with at least 2 years of industry experience, OR
- Bachelor’s Degree in healthcare profession with at least 2 years work experience in designated therapeutic area or similar role, OR
- Master’s Degree in a healthcare profession, OR
- PhD with work in designated therapeutic area.
- Demonstrated mastery of written English and professional verbal skills in English.
- Strong interpersonal skills and the ability to be flexible in varying environments and with multiple customer groups.
- Ability to assimilate and communicate large volumes of medical information in an unbiased manner.
- Ability to conduct literature search and review to represent the appropriate threshold of evidence when responding to customers.
- Adaptable to newly emerging technologies (including but not limited to, medical information resources, medical information content management systems, medical information delivery systems, field-based medical delivery systems, customer interaction analytics and customer management systems, etc.)
- Demonstrated high-level end-user computer skills (e.g., databases, word processing, tables and graphics, spreadsheets, presentations/PowerPoint, and templates).