Hiring Alert: Field Patient Care Advisor
Location: Kochi, Kerala
Experience: 1-10 years
Education: Pharma, BSc / Any similar Life science graduate
Exposure in field job and oncology thearpy area.
Must have : Strong communication skills, problem solving abilities, strong understanding of counseling techniques, Knowledge of pharmaceutical products and the healthcare industry.Working knowledge of MS Office
Patient Care Advisor (ONCOLOGY)
Responsibilities
Responsible for end-to-end patient engagement and adherence in the assigned therapy area.
Counsel patients and provide regular follow-ups based on predefined touchpoints.
Report adverse events and market complaints as per SOP and compliance standards.
Coordinate with stakeholders and ensure accurate data entry in CRM tools.
Address patient queries with empathy and support field operations with regular travel.
Develop good rapport with physicians.
Capture details related to Adverse Drug Reactions reported in pre-defined templates within in the designated TAT.
Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis · Reporting accurate data to reporting manager on pre-defined timelines and in structured manner
Attending Review calls / Meets with client / internal Leads at regular intervals
Should have good oral and written communication in English and vernacular language.
Should be flexible to adapt and travel on Adhoc work related requirements.
Should be a self-starter and capable of working in team.
Coordinate and Run review for work allocated with clients, internal teams as assigned.
Execute Small/Medium size Project Tasks and scheduled.
Participate in People Practices.
Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis
Coordination with internal stakeholders to run the operations seamlessly
Working on email and on call queries.
Adherence to SLA.
Why Indegene?
Flexible Work Options: Onsite.
Innovative Environment: Collaborate with experts.
Growth Opportunities: Advance your career in a supportive setting.
Send your resume to deepika.anandan@indegene.com